Insurance Claim Recovery Support
Licensed Public Adjusters
insurance claim
Public Adjuster
Scott Friedson
I'll Help You Maximize Your Insurance Claim Settlement Whether it’s delayed, denied, or underpaid
No Recovery, No Fee Representation
Licensed Public Insurance Adjusters
500+ Satisfied Policyholders and Counting
Over $250,000,000+ Recovered
15+ Years Representing Policyholders
insurance claim Public Adjuster
I'll Help You Maximize Your Insurance Claim Settlement Whether it’s delayed, denied, or underpaid
No Recovery, No Fee Representation
Licensed Public Insurance Adjuster
500+ Satisfied Policyholders and Counting
Over $250,000,000+ Recovered
15+ Years Representing Policyholders
Scott Friedson
20+
Years Experience
500+
Large-Loss Claims Settled
$250M+
Settled Property Insurance Claims
Professional Biography
Public Adjuster
Multifamily Broker
Investor
Scott Friedson is a seasoned commercial real estate investor with over 20 years of experience in multifamily investment and property risk management. Early in his career, he founded National Income Property LLC, a real estate brokerage firm focused on apartment acquisitions and dispositions. In 2007, after divesting a 140-unit Houston portfolio, Friedson and his partners were honored with the Paragon Award for Real Estate Investors of the Year by the National Apartment Association.
As a lifelong investor, Friedson continues to hold ownership interests in over 10,000 multifamily units. His hands-on industry knowledge informs his strategies for optimizing asset value and protecting property interests—particularly after insurance-related losses. His firsthand experience as an owner-operator informs a pragmatic approach to property risk management, making him uniquely equipped to advise real estate professionals navigating insurance recovery after catastrophic loss.
Leader Advocating for Commercial Policyholders in Large-Loss Claims
In 2009, Friedson founded Insurance Claim Recovery Support (ICRS) a firm of licensed public insurance adjusters dedicated to exclusively representing commercial and multifamily and focused on advocating for real estate investors and property owners facing complex, high-dollar insurance losses. As CEO and a multi-state licensed public adjuster, he leads a national firm that represents policyholders only, never insurance companies.
ICRS has recovered more than $250 million in property damage settlements on behalf of insured policyholders without unnecessary litigation or appraisal. Friedson and his team routinely settle claims for fire, freeze, hail, hurricane, tornado, and water losses with a proven track record of increasing insurer payouts by 20%, 100%, even up to 9,953% over initial offers.
Education and Training Through
Insurance Claim Academy
Friedson founded Insurance Claim Academy to help property owners, property managers, insurance brokers, restoration contractors, and other public insurance adjusters navigate insurance claims with confidence. The platform offers:
⦿ CE-accredited training for public adjuster professionals (Coming Soon)
⦿ On-demand courses on claim documentation and policy interpretation
⦿ Strategic resources to avoid underpayment, delay, or denial
Insurance Claim Academy reflects Friedson’s commitment to empowering others with the tools and training needed to protect property rights and financial recovery.
The Insurance Claim Academy—is an online training platform that teaches owners, property managers, insurance brokers, restoration contractors, and other public adjusters how to manage complex insurance claims with precision. The platform offers CE-accredited courses (coming soon), real-world documentation strategies, and resources to prevent delays, denials, and underpayments.
Visit: www.InsuranceClaimAcademy.com
Credentials and Professional Authority
Friedson brings unmatched insight into insurance, real estate, and restoration disciplines.
His credentials include
Licensed Public Insurance Adjuster (16 states)
Certified Property Insurance Appraiser & Umpire (CPAU)
Haag Certified Commercial Roof Inspector
IICRC Certified Water Restoration Technician
Texas Licensed Real Estate Broker (Retired)
As a licensed Certified Property Insurance Appraiser & Umpire (CPAU), Haag Certified Commercial Roof Inspector, and IICRC Certified Water Restoration Technician, Friedson combines technical accuracy with proven negotiation strategy. ICRS’s forensic approach—built on detailed claim preparation, expert documentation, and strict compliance with policy terms and state specific insurance code statutes—makes them a trusted partner for any policyholder dealing with a large loss property damage insurance claim. ICRS’s results-driven model is built on avoiding unnecessary litigation and appraisal, doing what's right for the policyholder, detailed documentation, forensic accuracy, and fair but firm policy interpretation and settlement negotiations—especially critical for complex portfolios, syndicators, HOA boards, schools, religious organizations, and institutional investors to restore property value and cash flow after catastrophic loss.
He is also the Executive Director of Policyholder Advocates, a nonprofit dedicated to consumer protection and legislative reform. As a policy advocate, Friedson testified before the Texas House in support of HB 1841, successfully eliminating sales tax on public adjusting services
🎥 Watch: Scott Friedson’s Testimony Before the Texas Legislature
Champion for Policyholders
Friedson is the founder of Policyholder Advocates, a nonprofit 501(c)(3) that promotes industry education and legislative reform. As committee chair, he played a leading role in the passage of Texas HB 1841, which eliminated sales tax on public adjusting services—a policy change that passed with 100% support from the Texas House and Senate. This was a major win for Texas policyholders.
Watch: Scott Friedson’s Testimony Before the Texas Legislature
Industry Recognition
He also shares his expertise as a speaker at national events like Win the Storm in Florida to cover important insurance claim topics, dispel misconceptions, and cover essential issues every policyholder and insurance professional who works or aspires to handle large loss claims needs to know. Learn how to bypass large loss disinformation, work as a team and start a large loss insurance claim correctly and credibly while managing risk in this valuable 45-minute session with seasoned industry leaders!
Claims Philosophy and Strategic Expertise
Friedson’s client-first philosophy is best captured in his words:
“You wouldn’t let the IRS prepare your tax return and tell you what you owe. So why would you let your insurance company prepare your claim and tell you what they’re going to pay you?”
— Scott Friedson, Price of Business Interview, 2024
He emphasizes that insurance is a conflict-laden, adversarial process where policyholders bear the burden of proof and face significant risk when unrepresented. Friedson frequently overturns denials or low offers through early, detailed intervention—saving clients time, legal fees, and stress. ICRS is frequently retained by multifamily syndicators, large asset managers, HOA boards, property management firms, and referred by insurance brokers, as well as reputable contractors seeking strategic resolution without unnecessary drawn-out litigation.
Connect With Scott Friedson
For professional inquiries, collaboration, or speaking requests, connect with Scott via LinkedIn:
🔗 linkedin.com/in/scottfriedson
For more information or to request a consultation, visit:
🌐 www.InsuranceClaimRecoverySupport.com
In The Press
Price of Business show
In this nationally syndicated segment, Scott Friedson joins host Kevin Price on the Price of Business Show to discuss the harsh reality many property owners face after catastrophic loss—and what they’re not being told by their insurance companies. Titled “After the Storm”, the interview dives into the hidden pitfalls of commercial insurance claims, why most policyholders are dangerously underrepresented, and how public adjusters like Friedson level the playing field.
Friedson shares real-life stories where his firm overturned denied multimillion-dollar claims, dramatically increased underpaid settlements (including one that rose over 9,900% above the insurer’s initial offer), and helped property owners avoid lengthy and costly litigation. He stresses the importance of early intervention, forensic documentation, and standing toe-to-toe with insurance carriers who often delay, underpay, or deflect responsibility.
👉 Listen to Commentaries
REDNews Magazine
How $100M in Claims Were Settled Without Unnecessary Litigation?
Featured in January 2020 and April 2021 editions, covering Friedson’s unique approach to negotiation and documentation that eliminates the need for unnecessary litigation or appraisal.
CoatingsPro Magazine
Avoiding Unnecessary Litigation with a Public Adjuster
A technical piece written by Friedson for commercial contractors, breaking down the claims process, deadlines, and the risks of waiting to act.
👉 Read Article
Inman News
9 Tips for Filing Insurance Claims After a Natural Disaster
Scott was quoted as a subject-matter expert in this widely circulated industry guide for homeowners and investors dealing with insurance after natural catastrophes.
👉 Read Article
ICRS handles large-loss insurance claims involving...
Fire &
explosion
Hurricane, hail, and windstorm damage
Water and freeze-related destruction
Business interruption
losses
Operating on a “no recovery, no fee” model for claims over $250K
ICRS has settled $250 million+ in commercial and multifamily property damage claims without unnecessary litigation or appraisal delays. The firm has worked with real estate investment trusts, syndicators, asset managers, property management companies, HOA boards, and general contractors—restoring property value and cash flow after catastrophic loss.
Learn more at: www.InsuranceClaimRecoverySupport.com
Commercial Real Estate and Multifamily Investment Background
Scott Friedson is a seasoned commercial real estate investor and award-winning asset manager with over two decades of experience in the industry. As the former CEO of a Texas-based brokerage specializing in multifamily acquisitions, he successfully closed over $100 million in transactions and earned national recognition as the National Apartment Association’s Real Estate Investor of the Year (2007) . Today, Friedson remains an active passive investor with ownership interests in over 8,000 apartment units . His firsthand experience as an owner-operator informs a pragmatic approach to property risk management, making him uniquely equipped to advise real estate professionals navigating insurance recovery after catastrophic loss.
Policyholders dealing with complex large-loss insurance claims can face many issues ranging from delays, underpayments, omissions, misrepresentations, or wrongful denials.
Commercial and Multifamily owners, property management companies and homeowner associations have received the results and benefits they deserve with Scott’s expertise while avoiding unnecessary litigation and appraisals.
As an active member in the multifamily, contractor, and public adjusting community, he has been a speaker at the apartment, storm restoration, general, and roofing contractor associations advocating what policyholders and management companies need to know about insurance claims. Scott holds public insurance adjuster licenses in Texas, Florida, Colorado, Georgia, Indiana, Kansas, Kentucky, Nebraska, South Carolina, North Carolina, Maryland, Ohio, Pennsylvania, Utah, Nevada, and Oklahoma.
He is also a Haag Certified Commercial Roof Inspector, Certified Appraiser & Umpire – CPAU, IICRC – Certified Water Restoration Tech with millions in successfully negotiated hail, fire, hurricane, tornado, flood, lightning, storm, business interruption, and other insurance claim settlements on behalf of his policyholder clients. Friedson retired as a Texas apartment real estate broker when he formed ICRS and has more than 30 years of combined experience in real estate as a broker, lender, apartment investor, and public insurance adjuster.
At ICRS we help policyholders needing strategic and practical representation recovering from property damage insurance claims
From single-family homes to high-rise apartment buildings, if a storm, fire, or flood has damaged your property — you’re now in a legal, financial, and emotional battle with your insurance company.
And they have a strategy: underpay, delay, deny, defend.
You need one too.
Whether you’re facing roof damage, water intrusion, business interruption, or total fire loss, this guide arms you with the knowledge to fight back with truth, tools, and the support of licensed professionals.
Policyholders dealing with complex large-loss insurance claims can face many issues ranging from delays, underpayments, omissions, misrepresentations, or wrongful denials.
Commercial and Multifamily owners, property management companies and homeowner associations have received the results and benefits they deserve with Scott’s expertise while avoiding unnecessary litigation and appraisals.
As an active member in the multifamily, contractor, and public adjusting community, he has been a speaker at the apartment, storm restoration, general, and roofing contractor associations advocating what policyholders and management companies need to know about insurance claims. Scott holds public insurance adjuster licenses in Texas, Florida, Colorado, Georgia, Indiana, Kansas, Kentucky, Nebraska, South Carolina, North Carolina, Maryland, Ohio, Pennsylvania, Utah, Nevada, and Oklahoma.
He is also a Haag Certified Commercial Roof Inspector, Certified Appraiser & Umpire – CPAU, IICRC – Certified Water Restoration Tech with millions in successfully negotiated hail, fire, hurricane, tornado, flood, lightning, storm, business interruption, and other insurance claim settlements on behalf of his policyholder clients. Friedson retired as a Texas apartment real estate broker when he formed ICRS and has more than 30 years of combined experience in real estate as a broker, lender, apartment investor, and public insurance adjuster.
Our Core Values
We Pursue the Truth
We Do What's Best for the Insured
We Win For Policyholders
We Act in Good Faith
We are Reasonable
We are Trusted and Respected
We don't take NO for an answer
Zero tolerance for B.S.
Stop guessing.
Stop waiting.
Start recovering.
Get the Insurance Claim Bible and become the most informed, empowered, and protected policyholder in the claims process.
Stop guessing.
Stop waiting.
Start recovering.
Get the Insurance Claim Bible and become the most informed, empowered, and protected policyholder in the claims process.
TESTIMONIALS
Hear what Our Clients are saying
"Thank you Scott"
Scott responded to my inquiry and took the time to listen and understand our unpleasant experience dealing with our insurance claim. Although I did not utilized his service, he gave me a sound, professional advice and offered to help when he referred me to his engineer. They replied promptly and I was able to have better understanding of the situation. Thank you Scott!
Haidee J.
Client
"I would highly reccomend"
Words can’t describe how grateful we are for the consultation and claim evaluation we had with Scott. Full disclosure we were unable to work with him due to limitations of our scope. We wanted to properly recognize Scott for the honest and genuine passion he put in to not only our claim, but the way he runs his business in general. We hadn’t had such clarity of next steps since this began in 2020. I would highly recommend this business to everyone spinning their wheels in this process!
James M.
Client
"I felt I could fully trust him..."
This was not the first public adjuster I called. I called a different company first but they gave me a bad feeling on the phone. Too aggressive. Didn't feel trustworthy to me. So, I kept looking. I came across this company and I had none of those bad feelings. Scott, the guy who took my call, seemed very knowledgeable and I felt I could fully trust him. As it turned out, he told me that my claim was fairly simple and I didn't need the full scope of his service and fees. But, without charging me a fee, he gave me some needed advice on this whole matter of insurance claims which I needed. And told me I could call him back to ask another question or two if necessary. I would recommend this company for these services.
Katie H.
Client
"Scott negotiated to maximize our claim."
I definitely recommend ICRS! Scott and Misty went above and beyond to advocate on our behalf and help us navigate the nightmare of a large loss insurance claim. Scott has worked as a public adjuster for more than 15 years. He was extremely knowledgeable about the process, laws, and holding the insurance company accountable. The initial amount the insurance company agreed to would not have been enough to restore our property, and Scott negotiated to maximize our claim.
Julie Bug
Client
"They are truly a lifesaver!"
I cannot say enough good things about Insurance Claim Recovery Support — they truly feel like earth angels. Misty and Scott helped me through one of the most overwhelming and helpless times of my life. As a single woman dealing with major home renovations after a severe water leak, I was unfortunately taken advantage of by a dishonest contractor. From breaking my TV and not saying a word, to lying about repairs, damaging my sprinkler, inflating estimates with bogus charges, and even threatening legal action — I was completely overwhelmed.
That’s when Misty and Scott stepped in. Their knowledge of the laws and the insurance claims process is unmatched, and their compassion and support were exactly what I needed. They knew exactly how to handle the situation, empowered me with the facts, and guided me every step of the way. They genuinely listened, made me feel heard and understood, and stood by my side when I needed it most. I am beyond grateful for their integrity, expertise, and kindness. If you’re facing a tough insurance claim situation, do not hesitate to reach out to them — they are absolute professionals and true advocates and helped me feel safe in my own home again.
Katie H.
Client
PROTECT YOURSELF
Know Your Policyholder Rights
Protect Your Property & Loved Ones
Insurers are required by law to act in good faith.
They must equally consider any evidence supporting your position.
You have the right to file a bad faith claim if they wrongfully delay, underpay, or deny.
You’re entitled to indemnity—restoration of your property and financial loss.
You bear the burden of proof for your claim. If you don’t prove your loss, they don’t have to pay.
Why Hiring A Public Adjuster May Be Crucial...
When your property is damaged, insurance companies bring in expert, adjusters, engineers, attorneys, to protect their bottom line. You should too.
A qualified public adjuster:
Advocate only for you, not the insurer
Negotiate on your behalf
Help policyholders meet their burden of proof
Interpret your policy and how to maximize your payout
Fight lowball offers and wrongful denials
Avoid unnecessary litigation
Increase your payout by up to 747%, according to the Florida OPPAGA Study
PROTECT YOURSELF
Know Your Policyholder Rights
Protect Your Property & Loved Ones
Insurers are required by law to act in good faith.
They must equally consider any evidence supporting your position.
You have the right to file a bad faith claim if they wrongfully delay, underpay, or deny.
You’re entitled to indemnity—restoration of your property and financial loss.
You bear the burden of proof for your claim. If you don’t prove your loss, they don’t have to pay.
Why Hiring A Public Adjuster May Be Crucial...
When your property is damaged, insurance companies bring in expert, adjusters, engineers, attorneys, to protect their bottom line. You should too.
A qualified public adjuster:
Advocate only for you, not the insurer
Negotiate on your behalf
Help policyholders meet their burden of proof
Interpret your policy and how to maximize your payout
Fight lowball offers and wrongful denials
Avoid unnecessary litigation
Increase your payout by up to 747%, according to the Florida OPPAGA Study
TRUSTED PROFESSIONALS
My Licenses & Specialties
Agency Public Adjuster Licenses
Texas #1670060
Colorado #4472448
Ohio #1416560
Florida #W927993
NPN# 16144334
Scott's Public Adjuster Licenses
Texas - #1632488
Colorado #411678
Florida #W797805
Georgia #2874635
Indiana #3891955
Kansas #15827727
Kentucky #1014264
Maryland #2106190
North Carolina #15827727
Nebraska #15827727
Nevada #3508775
Ohio #1289475
Oklahoma #100118599
Pennsylvania #1043874
South Carolina #893766
Utah #915234
NPN #15827727
Haag Certified Commercial Roof Inspector #201408103
IICRC WRT Certified #229373
Our Large Loss Specialties
Apartment Complexes
Business Interruption
Commercial Buildings
Condominium Associations
Homeowner Associations
Homes
Historical Buildings
Industrial and Manufacturing Facilities
Office Buildings
Property Management Companies
Religious Organizations
Retail Centers
Schools
Storage and Warehouse
Fire
Flood
Hail
Hurricane
Lightning
Tornado
Water
Wind
Appraisal